Shipping & Returns
Shipping
We currently ship to addresses within the UK.
Standard Delivery — £10 Estimated delivery: 3–5 working days Free on all orders over £80
Priority Delivery — £20 Estimated delivery: 1–2 working days
Orders are processed within 1–2 working days of being placed. Delivery times begin once your order has been dispatched, and you'll receive a confirmation email with tracking details as soon as it ships.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays during busy periods (e.g. sales, bank holidays, and Christmas).
If your order hasn't arrived within the estimated timeframe, please contact us at [email] and we'll look into it for you.
Returns
We want you to love what you ordered. If something isn't right, you can return it to us under the following conditions:
Return window You have 30 days from the date you receive your order to return it for a refund or exchange.
Condition of items Items must be returned unworn, unwashed, and undamaged, with all original tags attached and in their original packaging. We reserve the right to refuse a return if items do not meet these conditions.
Return postage Return postage is the customer's responsibility and is non-refundable, unless the item received was faulty or incorrect. We recommend using a tracked service, as we cannot be held responsible for items lost in transit back to us.
How to return an item
- Email contact@nothingtowearco.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and provide you with our returns address.
- Pack the item securely with your order number included, and send it back to us.
- Once received and inspected, we'll process your refund within 5–7 working days.
Refunds will be issued to your original payment method. Please note your bank may take a few additional days to show the refund.
Exchanges If you'd like a different size or colour, let us know in your return email and we'll arrange this where stock is available, subject to the same return conditions above.
Faulty or incorrect items If you receive a faulty or incorrect item, please contact us at [email] within 14 days of delivery with your order number and a photo of the issue. We'll cover return postage costs in this case and arrange a replacement or full refund.